A captured lead that never gets a real follow-up and goes cold is just a delayed missed call. Most dealership follow-up either doesn’t happen at all, or happens as a generic “still interested?” text that reads like a template because it is one. Or worse end up paying massive amounts of ‘platform fees’ for sending generic emails/messages every few days to customers. Customers ignore it and the team can’t tell whether a slow month is a demand problem or a follow-up problem, because nothing gets measured.
Convert is the agentic follow-up layer that always talks about a specific vehicle, and now reports on what actually happened.
Key features
Follow-up that’s always vehicle-specific. Every message Convert sends is anchored to a real vehicle of interest: new stock that matches what a lead asked about, a price drop on a car they looked at, an unusually well-specced match, or a deal on aging stock. No lead gets a generic “just checking in” text.
A conversational ladder after a link click. If a lead clicks a vehicle link and doesn’t reply, Convert doesn’t resend the link it works through interest, budget, timing, and finance about that specific car, the way a good salesperson would follow up in person.
Careful re-engagement for quiet leads, offering only genuinely new or repriced stock (never a random inventory dump), and asking at most one preference question if we don’t already know what they’re after, never a survey.
Respects the exit. A positive reply, a callback request, an opt-out, or “not in the market right now” stops the chase immediately.
A Reports tab you can actually download from. Filter by time period (7/30/90 days) and channel, see leads messaged, reply rate, “interested” responses, and opt-out rate against the prior period, and a breakdown by trigger type (new stock, price drop, nurture, etc.), then export it to CSV with one click.